Shipping policy
Standard Shipping: Orders typically arrive within 7-15 business days.
Upon placing an order, delivery information will be communicated via email or phone. Tracking details will be provided by our logistics team via email (ask.terrana@gmail.com) once the order has been dispatched.
Should there be an expected delay in shipping, the customer will be promptly notified with updated shipping details.
For prepaid orders, if the shipping address or contact details provided by the customer are incorrect, or if for any other reason the customer/recipient does not accept the order, the order will be considered fulfilled and no refund will be issued. A second delivery attempt will be made after confirming the address with the customer, with shipping charges borne by the customer.
Upon placing an order, delivery information will be communicated via email or phone. Tracking details will be provided by our logistics team via email (ask.terrana@gmail.com) once the order has been dispatched.
Should there be an expected delay in shipping, the customer will be promptly notified with updated shipping details.
For prepaid orders, if the shipping address or contact details provided by the customer are incorrect, or if for any other reason the customer/recipient does not accept the order, the order will be considered fulfilled and no refund will be issued. A second delivery attempt will be made after confirming the address with the customer, with shipping charges borne by the customer.
Priority / Express Shipping:
If you would like your order to be shipped on priority or via express courier (air), please email us at ask.terrana@gmail.comwith your Order ID, and our team will assist you.
If you would like your order to be shipped on priority or via express courier (air), please email us at ask.terrana@gmail.comwith your Order ID, and our team will assist you.
For inquiries regarding shipping and delivery, please contact ask.terrana@gmail.com