Privacy policy

Last updated: 21/02/2024

This Privacy Policy outlines how My Store (referred to as "we", "us", or "our"), operating through www.terrana.in (referred to as the "Site"), collects, uses, and shares your personal information when you engage with our services or interact with us. By using our services, you agree to the terms described in this Privacy Policy. Please read it carefully. If you do not agree, refrain from using our services.

Changes to this Privacy Policy may occur, and we will update the "Last updated" date accordingly. Your continued use of our services after any modifications constitutes acceptance of the revised Privacy Policy.

How We Collect and Use Your Personal Information
We collect personal information from various sources to deliver our services effectively. This includes information you provide directly, data collected automatically through cookies, and information obtained from third parties. The collected information is utilized to communicate with you, provide services, comply with legal obligations, and enhance user experience.

Personal Information We Collect
The types of personal information we collect depend on your interactions with our Site and services. This includes basic contact details, order information, account details, shopping history, and customer support inquiries. You may choose not to provide certain information, but this could limit your access to specific features.

Cookies
We use cookies to improve site functionality and enhance user experience. These cookies may collect usage data and help us understand how users interact with our services. You can adjust your browser settings to reject cookies, but this may impact site functionality.

How We Disclose Personal Information
We may share your personal information with third parties for legitimate purposes outlined in this Privacy Policy. This includes service providers, business partners, affiliates, and in certain business transactions or legal circumstances.

User Generated Content
Any user-generated content you post on our platform is publicly accessible. We are not responsible for the privacy or security of such information and recommend caution when sharing personal details.

Third-Party Websites and Links
Our Site may contain links to third-party websites. We do not endorse or control these sites and are not responsible for their privacy practices or content.

Children's Data
Our services are not intended for children, and we do not knowingly collect personal information from them. Parents or guardians can contact us to request deletion of any inadvertently collected data.

Security and Retention
While we implement security measures, we cannot guarantee absolute security. We retain personal information as necessary for business operations, legal compliance, or resolving disputes.

Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including access, deletion, correction, and portability. You can manage communication preferences and opt-out of promotional emails.

Complaints
If you have concerns about our data practices, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users
Your personal information may be transferred, stored, and processed outside your country, including in the United States. We adhere to recognized transfer mechanisms to safeguard your data.

Contact Us
If you have any questions about this Privacy Policy or our practices, please reach out to us at ask.terrana@gmail.in